Whitsunday Professional Counselling Online Privacy & Disclosure Statements

Do we not disclose the information we collect to outside parties. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice.

If you have opted-in to receive our e-mail newsletter or free ebook reports, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us you can opted out using the unsubscribe button at the end of the email. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.

Opting Out

How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions, you can find an unsubscribe link at the bottom of each email.

Use of Website Content

Permission is only granted to you to download and print in hard copy portions of the website for the purposes of distributing to clients or service providers using the website as an information source for your own purposes. You must not, without our prior written permission, exploit the website or any of its Contents for any other purpose or by any other means.

You must not, without our prior written permission, exploit the website or any of its content for any other purpose or by any other means.  Content is accurate at the time of publishing.

Third-Party Links

This website may contain links to websites operated by third parties. These linked websites are not under the control of Whitsunday Professional Counselling and we are not responsible for the content of any linked website or any hyperlink contained in a linked website. Links are provided to you for convenience only. The following links to such websites is done so entirely at your own risk.

These linked sites have separate and independent privacy policies. Whitsunday Professional Counselling accepts no liability for any loss incurred by you directly or indirectly as a result of your reliance on information on any linked website and accepts no liability and disclaims all warranties, express or implied, regarding the purchase or use of goods or services on any linked websites.

Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).Changes to our policy

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 20th June 2019.

Privacy Questions

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Content Disclosure Statement

The information contained on this website is educational in nature and is provided only as general information; and is not used to diagnose, treat, cure or prevent any disease or psychological disorder. The Services provided by Whitsunday Professional Counselling are not a substitute for medical or psychological treatment. We strongly advise that you seek professional medical advice as appropriate before making any health decision. Mirella DeBoni and Whitsunday Professional Counselling accepts no responsibility or liability whatsoever for the use or misuse of the information contained on this website.

Legal Disclaimer

The information provided throughout the site is intended for educational and information purposes only. The information on this site is not intended to provide or substitute medical or psychological services or advice. In no event shall Whitsunday Professional Counselling or their collaborators be liable for any damages or consequences resulting from the direct, indirect, correct or incorrect use of the information contained on this site. All images used on this site are copyright and may not be reproduced. The images on this site have been purchased from various stock images websites.

If you do not agree to the terms and conditions on this website you are asked to exit the site.

Offline Privacy and Disclosure Statements

Session Bookings

All session fees must be paid on the day of service.  Bookings are to be made online.  If you book a session and cannot attend you must give 24 hours notice and you may reschedule your appointment.

Privacy Policy

All services with Whitsunday Professional Counselling are private and confidential unless the content of any session relates to:

  • harm to yourself
  • harm to others
  • child abuse
  • subpoenaed by court
  • if under 16 years old a parent may be privy to session content (this is discussed at the beginning of a minor’s session)
  • if you have not paid for the session yourself, the third party may be privy to information in the session (this is only in certain circumstances)
  • Relationship counselling – as a Relationship Counselling I am not able to keep secrets from your partner. I am not allowed to tell your partner something I have been told, however I am not able to lie either. Therefore, if your partner asks specific information I am not able to lie for you as this is not helpful for your relationship and goes against the purpose of helping relationships grow.

Should your records be subpoenaed by a court of law we are required to release any documents held in your name including session notes, emails, texts, skype messages, social media messages and any other information collected.

Prior to the commencement of an initial session, it is required you read, accept and sign the privacy policy and terms and conditions.

Professional Memberships & Code of Conduct

Unregulated Industry

Counselling is currently non-regulated in the health industry similar to social workers. Being part of an Association or having Professional Memberships means we are bound by a code of conduct, there is a complaint process available to the consumer, the Counsellor is responsible for on-going professional development and required to undertake supervision. See above for relevant memberships.

Services

Mirella DeBoni has qualifications in different areas including counselling, psychotherapy, relationship counselling, clinical hypnotherapy, NLP (Neuro Linguistic Programming), Personal Development Programs, Book writing, Blog Writing, Online Marking, Web Design & SEO, Business Coaching.  Please ensure when you make the booking that you have booked for the correct session type.

If you have made a booking online and chosen the incorrect session type you will be refunded and invoiced for the correct session type.

If you have come to this site and are looking for business coaching, booking writing or online marketing please visit our business coaching site: Whitsunday Business Coaching.


Refund Policy

Whitsunday Professional Counselling Refund Policy Information

Change of Booking

When a booking has been made, you must give 24 hours notice to cancel or receive a refund.  If less than 24 hours notice has been given no refund will be issued as the time will have been allocated.

Counselling Refund Policy

If you have attended your counselling session – no refund will be given as the time has been allocated. However, we will offer a free session if there was an issue or concern with the session.

Personal Development Program Refund Policy

If you have enrolled in a Personal Development Program and paid in full it is deemed a commitment to attend the sessions described in the program description.  The purpose of the Personal Breakthrough Program is to hold you accountable to your commitment to breakthrough any blockages or challenges in your life.

It is stated before accepting your place in the program, “are you willing to follow through and commit to all sessions.”  If you answered “yes” and then withdraw from the program any sessions not used will be held in credit for you and can be done in person or online via Skype. As this is stated in the beginning and before payment is accepted no refund is offered. The sessions can remain in credit for 12 months.  We strongly recommend that you use these sessions and follow through on your commitment for the change you were seeking.

Hypnotherapy Refund Policy

At the end of each Hypnotherapy session, the hypnotherapist will test the processes used by asking you directly if the emotion is gone, or if the purpose of your hypnotherapy session has been resolved.  If the answer is no, you will be offered a free session to continue working on the issue. We do not offer a refund as the session time has been allocated and the hypnotherapist has done the work.  The free session is always offered as we want to help the client get the result.

If the hypnotherapist discovers any additional concerns throughout the session, these issues will be discussed with you to determine the recommended course of treatment.  You have the option to take the recommendation or to not go ahead with further sessions.

Business Coaching Refunds Policy

Please read the business coaching contract signed by Whitsunday Professional Counselling and yourself as the client.