Refund Policy

Whitsunday Professional Counselling Refund Policy Information

Change of Booking

When a booking has been made, you must give 24 hours notice to cancel or receive a refund.  If less than 24 hours notice has been given no refund will be issued as the time will have been allocated.


Counselling Refund Policy

If you have attended your counselling session – no refund will be given as the time has been allocated. However, we will offer a free session if there was an issue or concern with the session.


Breakthrough Program Refund Policy

If you have enrolled in the Personal Breakthrough Program and paid in full it is deemed a commitment to attend the 4 sessions described in the program description.  The purpose of the Personal Breakthrough Program is to hold you accountable to your commitment to breakthrough any blockages or challenges in your life.


It is stated before accepting your place in the program, “are you willing to follow through and commit to all sessions.”  If you answered “yes” and then withdraw from the program any sessions not used will be held in credit for you and can be done in person or online via Skype. As this is stated in the beginning and before payment is accepted no refund is offered. The sessions can remain in credit for 2 years.  We strongly recommend that you use these sessions and follow through on your commitment for the change you were seeking.


Hypnotherapy Refund Policy

At the end of each Hypnotherapy session, the hypnotherapist will test the processes used by asking you directly if the emotion is gone, or if the purpose of your hypnotherapy session has been resolved.  If the answer is no, you will be offered a free session to continue working on the issue. We do not offer a refund as the session time has been allocated and the hypnotherapist has done the work.  The free session is always offered as we want to help the client get the result.


If the hypnotherapist discovers any additional concerns throughout the session, these issues will be discussed with you to determine the recommended course of treatment.  You have the option to take the recommendation or to not go ahead with further sessions.


Business Coaching Refunds Policy

Please read the business coaching contract signed by Whitsunday Professional Counselling and yourself as the client.